Returns Policy

1. Overview

At Amrin International Export, we maintain strict quality control measures to ensure that all products shipped meet international standards. Due to the nature of international bulk shipping and logistics, our returns policy is governed by specific terms.

2. Conditions for Return

Returns or claims are only accepted under the following conditions:

• The goods received are proven to be significantly defective or damaged prior to transit.
• The goods delivered do not match the specifications outlined in the finalized purchase order.
• A formal claim is filed within 7 days of the delivery completion at the destination port/address.

3. Shipping Damages

Since we utilize third-party logistics partners (FedEx, DHL, Cargo), any damages incurred during transit must be claimed directly with the shipping provider. We will assist our clients in providing necessary documentation to facilitate insurance claims with the logistics provider.

4. Payment and Refund Adjustments

As per our standard payment terms (50% upfront, 50% post-delivery), if a valid return or claim is accepted:

• Adjustments or refunds will be processed against the final 50% payment pending.
• In cases where full payment has already been settled, a partial refund or credit for future orders will be issued based on mutual agreement.

5. Return Process

To initiate a claim, please contact our support team immediately with photographic evidence, a detailed description of the issue, and the Bill of Lading (B/L) or tracking number. Once the claim is reviewed and approved, further instructions will be provided.